F.A.Q.

General

Although I write my account name and password in the OPTEN Online system, it doesn’t let me enter.

With the account name and password attention must be paid for small and capital letters, and it is a general source of mistake that CapsLock is on and in this case all letters written are capital letters.

I can’t find my password. What can I do?

Please call client service on +36 1 222 3130 phone number.

Since when is my contract valid? From the order or from the equalization of the bill?

The contract is valid when the signed order form is sent back to us. The services of OPTEN Ltd. can only be resorted when the bill is paid.

What is the reason for the General contract terms and conditions appears before installation?

In case of online users of Company Database at the first logging on the General contract terms and conditions appears because of administrative reasons. At Company Database DVD users the General contract terms and conditions appears after the removal and the re-installation of the system because of technical reasons.

Where can I find user manual to the services?

After entering with account name and password, by clicking on user manual of our services button you can find the detailed description of our company information services.
 

Company Database

Where can I find user manual to the services?

After entering with account name and password, by clicking on user manual of our services button you can find the detailed description of our company information services.
 

In case of a multi-user company information system, if every user is logged in and somebody wants to enter, what will the system do?

The system exits the longest inactive user.

Why don’t appear the NACE codes as company data in the online copy of the register?

The copy of the register contains the operative activities. The mentioned case is possible when the company doesn’t have an operative main activity or field of activity.

How can companies be uploaded to the receivable management system? Does the system register individuals?

The receivable data is updated by the Opten’s customer service based on the official declaration of the creditor. We don’t handle the receivables of individuals, because it is conflicting with the low.

How often is the online company information updated?

The windup data is updated daily, the company data is updated several times a week, at latest three workdays after the publication of the Company Gazette.

It would be good to see all the deleted data.

The company history shows the operative and non-operative data also.

Could I give out company data to my customers?

The information from the Company Database naturally can be shared with third party in order to inform them, but regular or businesslike forwarding means the violation of contract.

Why does the system show companies in case of city search which seat is different in the company list?

The system makes searches generally also in the non operative data. The previous seats of the company are in the company history. On the search table of the Company Database it is adjustable that the system makes searches just in the operative data.

The subheadings of the Company History are not graded in numbers. Why?

The data are usually visualized by subheading rankings, which can be switched to ABC order with one button.

Why the colour of a company’s box is is yellow in OPTEN – Contacts Network?

We show companies with yellow, at whom we registered negative information. These data comes from our Single Online Receivables Management System (EOKR) or from other credit management companies. The types of negative information are detailed in user manual.